What is change management?
From the Association of Change Management Professionals® Standard for Change Management©, First Edition, 2019
Change is… the transition from a current state, or the condition at the time the change is initiated, to a future state, the condition at the time when the benefits have been realized.
Change Management is… the practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.
Change is a Process
Change is not a single event, but a transitional process with multiple and varied events supporting the objective of moving an organization and its stakeholders from a current state to a future state.
To reduce the disruptive effects inherent to change and to increase the likelihood of achieving the future state, change management can:
Change management is not a one-size-fits-all approach
and can be scaled to fit any organizational change
Organizational and Individual Change
Change is managed at both the organizational and individual levels. Change management facilitates the transition of organizations and their stakeholders to sustain the future state. Individual behavior change is essential to achieve this objective and the organization’s return on investment.
At an organizational level, change management efforts assess and understand an organization’s:
At an individual level, change management efforts address and manage an individual’s:
The Change Management Processes
Rather than recommend or endorse a specific change management methodology, the ACMP Carolinas Chapter suggests following the process groups described in The Standard for Change Management© in combination with other effective approaches, activities, and methodologies.
The Standard Change Management process groups include:
These processes emphasize the people side of change and the activities required to prepare the organization and individuals for the delivered change, facilitate the transition from the old way of working to the future state, and embed the change as the new norm.